Easy Connect registered with MCIT (ATRA and AISA License # D- 47171) is a leading and experienced internet service provider company in Afghanistan. Was established on 2013 with the intention to provide fast and reliable internet services all over Afghanistan through Wireless, VSAT, Wimax and Microwave. Easy Connect is the ﬁrst Afghan Woman Owned & Leading internet services provider company in Afghanistan. Operations are managed by a team of highly qualiﬁed professionals having over a decade of experience in the diverse areas of ISP and ICT sector with diﬀerent national and international organizations and have got vast experience in development of numerous projects in the most challenging regions of Afghanistan. Our focus is to develop various services and solutions that are ﬂexible and can be customized to suit business needs and operations with no limitations, and can answer to every corporate customer’s need We bring a broader, deeper state-of-the-art range of solutions & services to our customers by providing Internet services and solutions through quality and stable network backbone that attain the high standard of system security. The Company focuses on extreme customer satisfaction by implementing tried and tested systems and procedures, fast response time, quick turn ON time, proper documentation with access to state of the art test and measurement equipment and labs.
We want to surpass the needs and expectations of all our customers by providing reliable services with readily available customer support. This also means that we want to provide complete, high-quality Internet solutions to all of our customers by incorporating sensible and cost-eﬀective echnologies.Our team of customer-oriented, experienced staﬀ helps us complete our vision and mission. Our staﬀ are dedicated to quality in their work. Our customers stay with us for the long-term due to the speed and reliability of our Internet service and the customer-oriented commitment of our staﬀ.
We hope to maintain our high level of quality services so that we can be the best and preferred Internet service provider in Afghanistan, we have a quality policy, which is about achieving sustained services that consistently satisfy the needs and expectations of our customers Our team of customer-oriented, experienced staﬀ helps us complete our vision and mission. Our staﬀ are dedicated to quality in their work. Our customers stay with us for the long-term due to the speed and reliability of our Internet service and the customer-oriented commitment of our staﬀ.
• CRM department Monthly survey will be conduct with all customers for better service Quality assurance
• 27*7 online and onsite technical support
• Will provide 24 Hours prior Notice to any scheduled maintenance
• In case there is interruption and Gaps in service according to sit will record and report to the customer with reason and duration.
• Easy Connect will provide suﬃcient work force to ensure the ability to meet contract requirements.
• Easy connect will provide monthly surveillance report ( MSR) Regarding link status and service delivery to customer
• Easy Connect will introduce a contract manager who shall be responsible for the performance of the work.